Thursday, September 15, 2011

Announcing our Social Media Sites!

Posted by:
Jeff Ott President & C.E.O.
Office 281-778-9667 Ext. 102
Direct 281-915-0290

We would like to announce we now have active presence in social media! Please take a moment to follow our social media profiles. We are excited to connect with you!

Facebook Company Page:

LinkedIn Company Page:

Jeff Ott LinkedIn:

Twitter Corporate Account:

Xeesm Social Media Card for Jeff Ott:

YouTube Channel (coming soon): URL:

Total Carrier Solutions Blog:

Follow us!

Wednesday, June 15, 2011

Before Heading Out For Some Fun In The Sun

Posted by:
Jeff Ott President & C.E.O.
Office 281-778-9667 Ext. 102
Direct 281-915-0290

Join Us For This Month’s…

Agent Partner Training Webinar

Learn how to utilize Total Carrier Solutions…

v Instant Quoting Tools

v Task Management

v Design and Send Proposals Directly to Prospects

v Customize your quotes with your Logo

Our Back Office Tools Are A FREE Service For All TCS Agents

If you are not currently a TCS Agent,

Please join the webinar and see one of the many benefits

to Joining Our Team!

When: June 23rd, 2011

Time: 10:00am CST

R.S.V.P. by June 22nd, 2011

Sunday, May 15, 2011

Who Is Total Carrier Solutions, Inc.?

Posted by:
Jeff Ott President & C.E.O.
Office 281-778-9667 Ext. 102
Direct 281-915-0290

We are a Worldwide Master Agent with its Corporate Office located in Missouri City, Texas, a suburb of Houston. Our mission is to assist clients in finding the most economical solution options to all there telecommunication needs. After assessing the client’s requirements we run quotes through our online Partner Back Office and compose a quotation for the client with the carriers that offer the most economical solutions available in the client’s area. We offer over 1200 carriers worldwide each offering various services. We carry the top 50 carriers, such as, AT&T, Verizon, Qwest, XO, etc., but we also carry a wide range of smaller carriers, fiber builders, Wimax, Wireless, satellite, DSL, and Cable players. If we don’t have a selection of carriers in a specific area, we find out who is in the area and do our best to add them to our carrier list of offerings.

Benefits Of Becoming An Agent

Earn Residual Income, as well as one time spiffs or upfront bonuses from every client you sign with any one of our 1200 plus carrier offerings worldwide.
Be your own boss
Set your own hours
Work at your own pace.

What Support Do You Offer Your Agents?

You are assigned to a Channel Manager who will assist you completely though out each step of the process.
Leads from multiple sources.
Online instant quoting tool through our Partner Back Office
Carrier Support from training on the services they offer, to the use of their online tools.
Commission support and tracking
Marketing and business development assistance
Contact manager
Quote Reminder
Quotation management
Project Management to see your orders through the install process.
RFQ Manager
New Agent Registration
Corporate Staff Support
Executive Level Support
We dedicate 100% of our resources to our Agents. We are the channel support experts.

How Do I Get Started?

Call or send an email to the Channel Manager shown on this brochure and let them know you would like more information on becoming an agent.
Channel Manager will contact you to answer any questions you may have and then forward you our Non-Disclosure Agreement.
Once that is returned they will send you the Partner Agreement, a w9 and a electronic funds transfer form to be completed and returned to the corporate office.
Electronic funds transfers are done for your benefit. It allows us to send your commissions to you each month by direct deposit. (This information is retained in the corporate office and is never disclosed to outside sources. We can mail you a check but this greatly slows down the receipt of your payment and may reduce payout percentages due to extra accounting process required)
We send you your username and password to the Partner Back Office.
We walk you through the Partner Back Office and show you how to utilize the tools offered.
Begin training with various carriers by conference calls, web ex meetings, video conferencing, etc. You choose what you want to learn and when. We do not mandate that you take the training, but experience has shown the more you learn the more you earn.
We assist you with closing your deal with the clients through our Channel mentoring.

Are There Other Ways To Earn With TCS?

Yes! We also offer a Residual Referral Program. If you refer someone to TCS and they sign as a Master or Sub Agent, we pay you a 10% residual referral bonus on all sales they close on. For example: If we pay an Agent that you referred to TCS $10,000.00 for sales they made, you will make $1,000.00 just for referring them to TCS.
We also offer a Client Referral Program. If you refer a customer to TCS and allow a Master Agent or Sub Agent to assist the customer with design, price quote, and contract for you, TCS will pay a onetime bonus ranging from 25% to 100% of the monthly recurring revenue.

Sunday, May 1, 2011

Your Rainbow Is Leading You To TCS!

Posted by:
Jeff Ott President & C.E.O.
Office 281-778-9667 Ext. 102
Direct 281-915-0290

When: March 9th, 2011

Time: 3:00pm Central

R.S.V.P. Required

Follow Your Rainbow And Grow Your Pot of Gold By

Learning how to utilize Total Carrier Solutions…

v Instant Quoting Tools

v Task Management

v How to Receive and Manage New Leads

v Design and Send Proposals Directly to Prospects

v Customize your quotes with your Logo

Our Back Office Tools are a FREE Service for all TCS Agents

If you are not currently a TCS Agent,

Please join the webinar and see one of the many benefits

To joining our team!

Seating is limited so please respond to this email by March 7th to hold your position.

Outlook Invitations will be sent out on the eve of the 7th to all who sign up.

Wednesday, January 5, 2011

Start Your New Year Closing More Deals Through Total Carrier Solutions, Inc.

Posted by:
Jeff Ott President & C.E.O.
Office 281-778-9667 Ext. 102
Direct 281-915-0290

Join Us For A Webinar Training

On How To Utilize Our Back Office Tools.

v Instant Quoting Tool

v Task Management

v How to Receive and Manage New Leads

v Design and Send Proposals Directly to Prospects

v Customize with your logo

v Our Back Office Tools are a FREE Service for all TCS Agents.

v If you are not currently a TCS Agent,

please join the webinar and see one of the many benefits

to Joining Our Team!

Start Building Your Residual Income NOW!

When: January 20th, 2011

Time: 3:00pm Central

R.S.V.P. Required

Seats are limited, so be sure to respond by January 18th, 2011.

Simply reply to this email or send an email to

To confirm your seat Today!

**Outlook Invitations will be sent out on the 18th to all who sign up in time.

Tuesday, December 28, 2010

Total Carrier Solutions, Inc. Featured in press!

Posted by:
Jeff Ott President & C.E.O.
Office 281-778-9667 Ext. 102
Direct 281-915-0290

Terrapin Partners with Pac-West for White Label VoIP
December 28, 2010
By Adam Stone

As 2010 turns the corner on 2011, Andrew Pryfogle sees reason to be optimistic. As president and CEO of cloud services master agent Terrapin Solutions, he’s just landed a nifty deal to market a white-label hosted IP PBX service from Pac-West Telecomm.

That’s just a start. Looking beyond his own front door, he said, hosted VoIP and especially the cloud are poised for a banner year.

"When we see Microsoft and Cisco spending millions upon millions of dollars to educate the world about the cloud, that’s a massive opportunity for us and for hosted VoIP," said Pryfogle, who founded Oakland, Calif.-based Terrapin in 2008.

"We are still at an early stage where a lot of businesses understand that the cloud is important, but they don’t understand what it is," he said. As the gospel is spread, "you are going to see a much bigger shift even than what has already happened."

White label offerings like the latest from Pac-West are playing an increasing part in driving that shift. Pac-West’s Telastic hosted IP PBX provides a pay-as-you go pricing model with no up-front capital expenditures. It includes a broad range of IP PBX features, flexible partitioning of domains for wholesale and retail customers, Web portals for all system user levels, and multi-tiered rating and billing.

"From a VAR’s perspective, the attraction to a white label deal is the prospects around revenue," Pryfogle said. "In an agency deal it’s not your brand, it’s technically not your customer. You are at the whim of a carrier or service provider as to whether they will continue to pay you commissions.

"As a white label partner you own the customer, you are building the equity around your brand, you are deciding the profit you will make on that customer because you set the price. You have no danger of that revenue going away unless that customer goes away"

That doesn’t make white labeling a sure thing. There is still the risk of bad debt, as well as the need to support the customer with all the appropriate apparatus. Not everyone can rise to that level, "but if you have those capabilities, you can actually make a lot more money on a white label deal than you could on a traditional agency deal," Pryfogle said.

Terrapin plays a middleman role in the effort to capitalize on that opportunity. On the one hand, he represents a mix of carriers and service providers looking to bring their offerings to market. He then serves these up to a gathering of some 1,400 individuals, VARs, integrators, and IT support organizations.

From his perch in the cloud he has watched for the past 12 months as hosted VoIP has taken an ever more prominent place among the pantheon of telecom technologies.

"Hosted VoIP has moved way up market for us. It used to be a great solution for SMB customers with under 100 users or even under 20 users. That has changed dramatically. We have bigger and bigger deals where hosted is a better solution for the customer," he said.

Recently for example Terrapin crafted a deal between managed services provider Appia Communications and Total Carrier Solutions. Together they orchestrated a hosted VoIP deployment for 600 seats in nine different countries.

With 300- to 600-seat deployments becoming more common, 2011 will likely see a shakeout among the fast-growing number of competing firms looking to service these deals. "It does separate the boys from the men among the suppliers," Pryfogle said. "When you get into much larger deployments there are much more complex things to deliver."

As the smaller companies struggle to service these ever-bigger accounts, they are feeling price pressures from behemoth companies like Comcast and AT&T who are looking to enter the space and have the muscle to do so with force. The result, Pryfogle said, will be a swift winnowing of the field.

While Terrapin isn’t immune to such turmoil, Pryfogle enjoys a somewhat comfortable position. However the faces may change among buyers and sellers, the broker’s place remains largely unaffected. Still, there is competition from Intellisys, Telarus, Telecom Brokerage Inc., and others.

To ensure stability Terrapin has tried to carve a niche for itself, becoming a source of cloud expertise within the general hubbub of the hosted VoIP space. So effective has that effort been, that even other master agents are contracting with Terrapin to take the cloud component of projects off of their hands.

Total Carrier Solutions brought in Terrapin to sell and manage cloud services, as has P2 Telecom, Pryfogle said. He’s able to draw their confidence in part by the weight of his own track record: He founded hosted VoIP company GoBeam 10 years ago and later saw it sold to Covad.

Terrapin also is actively courting new deals, as for instance its latest arrangement with Pac-West. (And Terrapin/Pac-West are not the only organizations going the white label route. Read Enterprise VoIP's recent coverage of another white label VoIP provider: Telcentris Launches VoIP-Provider-in-a-Box Platform.

The Pac-West white label product puts another tool into Pryfogle’s hands, and that is just what he likes to have: Options. As a neutral third party, he said, the best thing a master agent can do for a customer is to put choices on the table.

"As trusted consultants we can go in and really advocate for our customer," he said. "That is refreshing for me. I can tell you definitively there is a not a service provider out there who is the right fit for everybody, so there is a sense of integrity in it for me, in this effort to find the right solution for our customer from among all the suppliers that are out there."

Saturday, November 1, 2008

Quote from our CEO in this Article: "How to Choose the Right Telecom System"

Posted by:
Jeff Ott President & C.E.O.
Office 281-778-9667 Ext. 102
Direct 281-915-0290

The pros and cons of various voice over Internet protocol systems, plus a telecom glossary for small business owners

By Inc. staff | Nov 1, 2008

Until recently, few small businesses could afford the feature-rich telecommunications systems used by their larger competitors. But much has changed in the past few years -- most important, the development of technologies that send voices as packets of data via the Internet. "When I began experimenting with IP" -- short for VoIP, itself short for voice over Internet protocol -- "it would drop calls or sound like you were in the bottom of a well," says John Lundin, a technology consultant for several Small Business Development Centers in Northern California. "That's pretty much gone away in the past two or three years."

As a result, even the tiniest businesses not only have access to all the features of a fancy private branch exchange, or PBX -- extensions with transfers and direct internal dialing, conference calls, and auto attendants, to name just a few -- but can fully customize them as well. More than that, VoIP makes available elements of so-called unified communications: Branch offices can now be incorporated directly into the phone network; a branch can be anywhere an employee has a computer and high-speed Web access; a call can be directed to ring on an office, cell, or home phone, a laptop, or all these simultaneously. Employees can dial in for voice mail or find those messages stored in e-mail.

Be forewarned: The options are dizzying -- and ever-changing -- and the choices are made more complicated by the industry's unrestrained use of jargon and abbreviations. But the pages that follow will serve as your introduction and guide to 21st-century telephony. We have even equipped you with a glossary.

Calling the VOIP Way
1. Know Your Options
Before plugging in, it helps to understand how the technology is changing the market. For starters, both traditional and VoIP providers now refer to what they sell as a PBX, meaning a system dedicated to a single business customer.

Old-school PBXs use traditional technology -- known as circuit-switching or TDM -- and are often called proprietary, because they are usually owned or maintained by your phone company. Circuit-switched PBXs remain common with big companies; small-business versions are less robust.

Now there's VoIP. Here, the phone system piggybacks on the computer network's cables and routers; an Ethernet cable from a wall jack connects to the phone at each workstation. Calls among far-flung offices will be routed through the Internet and your IP PBX, meaning you escape telephone charges. The features are mostly functions of software, not hardware. As a result, VoIP lets small businesses get big-time features. And if the sound isn't quite landline quality, it's improving fast.

2. Choosing Among VoIPs
Within the VoIP universe are two basic options, each with its advantages and disadvantages. Use the dollar figures below as general guidelines; prices can vary dramatically, depending on the provider and when you enter this changing market.

Hosted VoIP A hosted VoIP system is housed and managed off-site by an independent company (which may be a traditional telephone company playing in the VoIP arena). Your company connects to the host via the Internet.

Cost This can be an inexpensive arrangement, not least because there are some 700 companies in the U.S. alone competing to sell hosted VoIP systems. And it costs hosts little to add incremental clients to their networks, because they usually route outbound calls over the Internet, which avoids the telephone network's origination and long-distance charges.

Most commonly, the host charges per extension and by the amount of external calling time. Plans can also be tailored for unusual call patterns, such as frequent international dialing or faxing. It's important to analyze your call patterns before selecting a plan. (The list of features -- caller ID, on-hold music, advanced voice-mail capabilities -- doesn't vary much among plans.)

In addition, there are usually one-time fees for installation, licenses, and network equipment; depending on a company's size, the cost can exceed $2,000. Plus, you will need to buy special IP phones, sometimes available only from the host. These start at around $150 per phone. (You can often rent the phones as part of a monthly package, but this is seldom cost-effective in the long run.) Bottom line: After the start-up costs, a company can expect to spend at least $30 to $40 per extension per month for a basic system with unlimited domestic calling.

Pros Hosted VoIP has relatively low up-front costs and fast start-up. Most hosts frequently upgrade their service, which may protect you from technological obsolescence.

Cons After you have bought phones and sometimes a service contract, it's not easy to switch providers to get a better deal. It can be difficult and expensive to obtain specialized applications, such as those for call centers, from a host. Also, a hosted phone system puts you at the mercy of your Internet connection. "If that goes down," says Mike Zygiel, a network consultant in Bridgewater, Massachusetts, "you're down." Finally, the industry hasn't stabilized; companies come and go and offer varying sound quality and reliability. (See "Pick the Host With the Most," last page.)

Note Some providers offer a scaled-down hosted service called vPBX, which allows a very small company with remote branches or employees to receive inbound calls at a single phone number, at which a virtual receptionist passes the calls to the appropriate landline or cell phone. These services generally begin at about $15 a month for a limited amount of inbound minutes. However, you will still have to rely on your carrier for outbound calls.

Private VoIP Your company can buy its own VoIP hardware and software, which manage internal communications such as calls within and among offices. External calls are typically sent over phone lines, but now you have the option of using a technology called SIP, or session initiation protocol, to route them over the Web, with cost advantages similar to those of hosted services.

Cost A proprietary VoIP PBX, designed by a network consultant, runs about $500 to $800 per extension. Add a maintenance contract, and you will pay $10 to $16 per extension per month (amortized over five years), plus phone service charges.

Pros Besides being much more customizable, private VoIP will probably be cheaper than a host over the long run.

Cons There are high up-front or financing costs. You will need to maintain the system, which requires in-house expertise or a service contract (typically 10 percent of the initial investment, says Jennifer Huxley of Telec, a VoIP consultancy in Springfield, Missouri). If your calls are routed over phone lines, you will pay extra. And private VoIP is generally unsuitable for very small companies. "It only starts making sense to buy a system when you've got 10 employees," says Tom Wales, an independent consultant in Maine and Connecticut.

Note Some consultants will install a network at your facilities but maintain ownership of it. They will manage it on your behalf, charging a monthly fee -- a sort of hybrid of hosted and private. This typically costs from $45 to $55 per outbound line per month, says Jeff Ott, CEO of, a telecom reseller in Missouri City, Texas.

3. Get a Line to the Outside
Whichever system you choose, you will need a hardwired connection to the outside, either to the phone company or to an Internet provider. Phone companies often bundle phone and data services. Any VoIP platform that sends calls over the Web, even to a host, will need substantial bandwidth. A T1 line, says Ott, can carry up to 15 VoIP conversations at a time and costs $300 to $600 a month, plus up to $90 for what's called quality of service (see "A Telecom Glossary" on the following page).

It's a good idea to have separate Internet services for voice and data, to serve as backup should one go down. "I always recommend redundancy, because now, if you lose your Internet access, you lose your voice and Internet," says Ott. "Most businesses can afford to lose one -- but not both." If your proprietary system relies on SIP, consultants recommend that you build in telephone network redundancy as well.

Pick the Host With the Most
Ask for redundancy Choose a company that has prepared for an emergency by investing in redundancies, suggests Don Briggs, who operates Advanced Communications Technology, a hosting service and network designer based in Dexter, Missouri.

Insist on quality Make sure your provider offers quality of service, which is a technical term that refers to a protocol that gives priority to voice packets over data packets. Sound quality and customer service vary widely among providers, and undercapitalized carriers often seek ways to cut corners.

Focus on the metrics "Uptime," the percentage of time the network is running, is important, says consultant Tom Wales. So is bandwidth. "Make sure that they're providing at least 64 kilobits per second for each voice conversation," he notes. "They'll say you need less, but that's the least you should have."

Get it in writing Wales recommends requiring hosts to address these issues in a "service-level agreement" that consummates your telecom deal. If nothing else, says Lundin, take advantage of the 30-day free trial that many companies offer. "You try it out, and if it works, then go with it."

A Telecom Glossary
Few fields are as rife with jargon and abbreviations. Here's a guide to some of the terms you will encounter:

Centrex: a PBX (see below) hosted at the local telephone exchange

DID: Direct inward dialing; lets inbound calls go directly to extensions without an operator

PBX: Private branch exchange, a telephone switchboard used exclusively by a private organization

POTS: Plain old telephone service, i.e., a standard analog line

PSTN: Public switched telephone network, the standard network

QoS: Quality of service, an Internet protocol that gives voice traffic priority over data traffic

TDM: Time division multiplexing, a label for traditional, circuit-switched telephone equipment

VoIP: Voice over Internet protocol, a standard for transmitting voice communication via the Internet

vPBX: Virtual PBX, a scaled-down service for inbound calls